Dear Anita,
I would like some clarification on what
exactly constitutes a "red-eye" flight. I opted for a
red-eye option at Hotwire, under the assumption that the flight
will depart during or later in the night. But I was very surprised
to find the flight time at 2:30 a.m. on the same date, which cut
short my family visit by approximately 12 to 15 hours. Even the
agent I spoke with agreed with my interpretation, but said that he
could not do anything about it. Any suggestions?
Thanks,
Shiva K.
Winchester, VA |
Dear Shiva,
This is a lesson to everyone using
online booking to understand the rules before booking. Understanding the
"interpretation" of the rules can save one a lot of
disappointment. Hotwire's definition of a red-eye flight is as follows:
| " |
…flights
that depart between 10 p.m. and 6 a.m. local time. Flights that
arrive after 12:30 a.m. local time are also considered red-eyes
(regardless of what time they depart). Red-eye flights generally
fly during the night and arrive early the next morning. |
" |
Hotwire's rules aren't hidden, and are clearly marked so users can readily
find them.
Hotwire's definition is no different than the major airlines or their
competitors (Priceline, Expedia, Travelocity, and Orbitz). For domestic
flight searches, Hotwire offers you the option of taking a red-eye, which
offers greater savings. The key to getting these online travel deals is
flexibility and understanding what exactly you are purchasing.
I hope I've been helpful. Happy travels!
Anita Dunham-Potter
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